Mystery Shopping & Customer Experience Management
Customer Experience Management begins here: The Service Witch roams around with hidden cameras and captures the good, bad and ugly of customer service. Through mystery shopping, both traditional and video mystery shopping, the Service Witch is on the customer experience management front. This is her haven where she discusses it. She also has minions out there doing the same thing… and they’re all over. You never know what they will catch!
The Service Witch is a biproduct from Measure Consumer Perspectives and all that they do, see and hear.