Archive for category: Customer Feedback

The World (Wide Web) We Live In, Part 1 – How the Internet Affects Our Customer Service

29 Jun
June 29, 2012

Tweet I had a blast from my past recently. While looking up something obscure and very 1990s (Beanie Babies – don’t ask), my Google search results led me to web domains I thought had disappeared long, long ago – sites like and And it got me thinking in general about the Internet and [...]

When Your Customer Service Lets “You Pick”

29 Apr
April 29, 2012

Tweet Every so often a trend will come around in customer service and marketing. You might not notice it at first. Its growth is subtle, sly, sneaking its way into your everyday selections. Suddenly you realize – it’s everywhere! All the stores have adopted it, for better or worse, and there’s no escaping.   My [...]

Joann Fabric, Customer Service With Some Disney Thrown In

31 Jan
January 31, 2012

Tweet My pediatrician had all of these beautiful Disney Classics book around her office.  They were gorgeous.  I asked her where she got them, and she told me that she found them, on sale, at the local Joann Fabric and Craft store.  Sturdy, pretty, nice.  I knew had to get them for our house. I called [...]

Who’s got a 15 minute customer satisfaction survey?

24 Jan
January 24, 2012

Tweet Everyone has a customer satisfaction survey these days.  Brands have exciting ways of enticing you to give feedback, like a chance for $1000, or $500, or a gift card..or my favorite, a free fountain drink on your next visit (What?!).  I’ll say this over and over again, beating the horse until its dead thrice [...]

National Car Rental Establishes Brand Loyalty

23 Jan
January 23, 2012

Tweet Dear National Car Rental, Thank you for the experience with your brand.  I don’t think I’ve ever rented a car from you, but I will again.  Below, you will read (and see) my experience with Deril and National Car Rental.  I came to find you through my encounter with an Avis associate. Kimberly Nasief [...]

Babies R Us: A Necessary Evil?

18 Jan
January 18, 2012

Tweet Every mother considers Babies R Us a necessary evil.  Whether its our first time in because we are pregnant for the first time, or we are purchasing a shower gift, it’s not an easy place to shop.  Nothing about them is easy. In fact, to all who are expecting, I say run away. I [...]

Infant Who Begins Babies R Us Customer Satisfaction Survey Dies of Old Age

16 Jan
January 16, 2012

Tweet Ahh, Customer Satisfaction Suveys. I periodically take customer satisfaction web and phone surveys when they show up on receipts.  I noticed that Babies R Us has one.  Since I was in the store on Saturday, January 7th, I decided to take the survey.  I noticed that I only had until the 9th to complete. [...]